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Find all the answers here for our most frequently asked questions. Still can't find the answer you want?
Feel free to contact us and we will get back to you as soon as possible.
FAQ
Do you accept frozen skins?
Yes, the majority of skins receive are frozen. We also accept fresh and salted skins. Frozen skins will need to be defrosted before inspection so you may be called the next day if there are any issues. Please don't send us frozen skins on Fridays as we do not work on weekends and the skins need time to defrost before they can start the process.
Do you sell tanned products?
Yes! We are glad you asked. We have a retail shop and retail website with some on New Zealand's highest quality tanned products. These include slippers, rugs, + much, much more. Click here to check out the website!
What is the maximum wool length?
The maximum wool length for a sheepskin is 70mm; anything over this will knot up in our machinery and extra charges may apply. Most other animals don’t have any wool/fur/hair length restrictions.
How long does the process take?
The tanning process takes around 10-15 weeks but please see our home page for current lead times. We tan in batches as it is more cost effective and environmentally friendly. This means once we receive your skin it may not begin the process for 3-6 weeks while batch numbers fill up. We apologies about the wait but good things take time.
How does the process of getting a skin tanned work?
Once skins are received they are graded. If acceptable for tanning they will enter the process with the next available batch. Our tanning process will completely cure and tan your skin, then our finishing machinery enhances the quality further – most other tanners don't have these capabilities and we don't charge extra for it.
How do I pay for getting a skin(s) tanned?
Once your skin is inspected you will be issued an invoice for payment before tanning starts. This is to manage the lead time of tanning better and the upfront costs which we bear to complete this service. If you are not local the invoice will include a return freight price. If you are local you can pop into our shop, pay and collect your skin.
Do you buy skins?
No we don't. Due to the unpredictable quality of skins we do not purchase any skins.
What happens if my skin is damaged during the process?
Skins may become damaged due to factors out of our control. If so we may discount your skin accordingly. If the damage is due to poor preparation there is nothing we can do about this.
Do you courier skins once they are finished?
We sure do! We accept skins by courier/freight, and will send them back to you. Check with your local courier/freight company regarding the sending of skins. When we return skins they are much lighter so therefore much cheaper.
Do you sell tanning packs?
No we do not. We are not licensed to sell on any chemicals or products related to tanning.
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